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Congestion Management

Congestion Management

Beyond the gantry: sensor fusion for congestion management.

In major metropolitan areas, congestion issues can no longer be resolved by simply increasing capacity. ORION™ is a revolutionary congestion management system that captures and correlates multiple unique IoT detection events to create complete trips with variable pricing options. ORION™ allows you to take advantage of all the IoT devices in the area and associate a vehicle’s multiple sensor reads throughout the zone into a complete trip. ORION™ uses your existing IoT mesh with minimal infrastructure changes today and prepares you for the congestion and mobility challenges of tomorrow.

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Interoperability

Interoperability

Field-proven NIOP-compliant platform that enables interstate mobility, convenience, and seamless reconciliation.

Our interoperability solution provides efficient processing of AVI and image-based transactions across multiple toll agencies and operators. This proven, effective, NIOP-compliant hub-and-spoke solution was honored with the 2019 Toll Excellence Award for “Private Sector Innovation” for its successful implementation as the new Central U.S. Interoperability Hub (CUSIOP Hub) between seven (7) agencies across three (3) states. Beyond tolling interoperability, CUSIOP Hub is the foundation underlying and enabling the region’s multimodal future, as the platform will expand to process data from non-tolling agencies and services, such as transit, ride-share, commercial parking and the new multi-service mobility options as they emerge.

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Website & Mobile Self-Service

Website & Mobile Self-Service

Convenience and efficiency 24/7: easy and intuitive customer self-service channels.

With online chat, social media, and digital assistant integration, the riteOnline™ customer website and mobile application offers an enhanced user experience for easy account maintenance and navigation. riteOnline™ offers expanded self-service capabilities, such as account maintenance, vehicles and transponder management, payments, account history, chat, social media integration, and more. riteOnline™ is a highly modular architecture, build on microservices and low/no-code platforms for rapid deployment of new self-service features.

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Road User Charging

Road User Charging

Today’s roadside solution that is ready for tomorrow’s challenges.

Our roadside solution is made-to-order: single, double of cantilever gantry, overhead-only or in-pavement arrays for vehicle capture and classification, and field subsystems to support dynamic trip-building, managed lanes and ITS, occupancy detection, and new smart mobility solutions.

Our deterministic, real-time transaction data capture and correlation to vehicle positional information is configurable to any strategy: traditional point-based tolling, express lanes, trip building, dynamic/variable pricing, parking operations, and the evolving array of new multi-service mobility options. Open-source technology, big data infrastructure, patented pricing algorithms, machine learning and AI come together as innovative rite® Solution architectures that provide multimodal transaction capture, real-time data and automation, timely predictive maintenance and, ultimately, accurate road-user charging at a lower cost to the customer.

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System Ops &
Maintenance

System Ops & Maintenance

Smart, predictive, real-time… what MOMS was meant to be.

riteOSS™ is our, smart and scalable service assurance and operation support platform, built on open-source big data infrastructure and tailored for tolling, ITS, and multi-service mobility applications. riteOSS™ is a predictive tool that offers unfied system monitoring to smart KPIs. This enterprise IT service and asset management system combines predictive capabilities with automated lane performance auditing. riteOSS monitors availability and performance of all devices, with customizable dashboards detailing your entire infrastructure.

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AI-based lane-performance audit informs preventive maintenance and eliminates manual audit costs.

riteTRAC™ is our AI-based continuous automated lane performance and audit system that provides real-time lane performance monitoring and trending for early actionable anomaly detection.

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Advanced business intelligence platform empowers customers to control and configure their data, reporting, and dashboarding tools.

With riteView™, reporting is neatly decoupled and synchronized with transaction processing in near real-time. Configurable dashboards and reports draw multi-source data straight from the message-streaming communication bus. And if it is auditing past events that you are after, riteView™ is capable of storing data indefinitely - so look as far down that system memory lane as you wish. riteView is the power to see and control your data on your terms: up to 80% of reports and dashboards are made without development assistance.

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Customer Service Operations

Customer Service Operations

Specialized CSC team and user-friendly CRM tools to meet your customers’ needs.

Our call and walk-in centers run on time-tested procedures and the user-friendly riteHorizonTM CRM tools to provide efficient professional customer service to your motorists - by phone, in-person, or online. As a premier provider of customer service center and technical services operations and staff, our specialized team sources, trains, and manages qualified personnel for:

  • Customer service center (CSC) operations
  • Call centers
  • Audit and reconciliation staff
  • Back office operations
  • Violation processing
  • Information technology support

At ETC, we understand the complexities of serving your busy and technology-savvy customer base, and we will work closely with you to set up and maintain the customer service operation that supports your needs today and tomorrow.

Learn more about our customer service operations
Back Office

Back Office

Production-proven, enterprise-level Back Office for tolling and multimodal transportation.

riteHorizon™ is a low/no-code software platform that includes tolling-specific and multimodal transport modules, integrated with COTS components. This GAAP, GASB and PCI compliant system provides unified account management, a true self-service application, ad-hoc operational data, and automated operations of your tolling, congestion management, and smart urban mobility back-office functions. Designed to provide today's customer service center agents with intuitive interfaces that emulate the familiar social media experience to encourage productivity. Designed to place greater configuration and business process management control directly into the customers’ hands.

Learn more about riteHorizon™
Back Office

Back Office

Production-proven, enterprise-level Back Office for tolling and multimodal transportation.

riteHorizon™ is a low/no-code software platform that includes tolling-specific and multimodal transport modules, integrated with COTS components. This GAAP, GASB and PCI compliant system provides unified account management, a true self-service application, ad-hoc operational data, and automated operations of your tolling, congestion management, and smart urban mobility back-office functions. Designed to provide today's customer service center agents with intuitive interfaces that emulate the familiar social media experience to encourage productivity. Designed to place greater configuration and business process management control directly into the customers’ hands.

Learn more about riteHorizon™
Vehicle ID & ALPR

Vehicle ID & ALPR

Machine learning-powered vehicle identification reduces manual image review to a minor operational cost.

riteVision™ uses machine learning for vehicle identification and automatic license plate recognition, far surpassing traditional Optical Character Recognition (OCR) technologies. riteVision’s cloud-based Automatic Image Review (ALPR) technology turns regular image capture cameras into efficient vehicle recognition systems, for unmatched automation, speed, and accuracy at a lower cost. The self-learning system reads new license plates as they are seen on the road, ensuring data integrity through controlled audit and feedback into the machine learning algorithm.

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Machine learning-powered vehicle identification reduces manual image review to a minor operational cost.

The Human License Plate Review (HLPR) module is an integral part of riteVision™, wherein machine learning system routes license images to the correct reviewer, based on their experience and accuracy. In combination with ergonomically designed HLPR interface and the time-tested procedures at our onshore and offshore image review and overflow centers, skill-based routing optimizes review times and accuracies. Our experienced image review teams process 93 million images annually.

Learn more about our Manual Image Review
Transaction Processing

Transaction Processing

Beyond the traditional Toll Host: multimodal transaction processing for today and tomorrow.

riteJetStream™ is a tolling and multimodal Event Processor that combines big data infrastructure and a modern user interface with configurable microservices and pricing algorithms to offer highway and urban transportation agencies unmatched processing capabilities and control. This platform brings traditional point-based tolling, express lanes, trip building, dynamic/variable pricing, parking operations, and multi-service mobility transactions into one configurable management and processing platform.

Learn more about riteJetStream™

Machine learning-powered vehicle identification reduces manual image review to a minor operational cost.

Whether natively integrated with our event processor or a standalone Software-as-a-Service (SaaS) application, riteVision™ uses machine learning for vehicle identification and automatic license plate recognition, far surpassing traditional Optical Character Recognition (OCR) technologies. riteVision’s cloud-based image review and video tolling technology turns regular image capture cameras into efficient vehicle recognition systems, for unmatched automation, speed, and accuracy at a lower cost.

Learn more about riteVision™

ETC offers integrated solutions that reliably and accurately collect millions of toll transactions each day on some of the nation’s busiest toll roads.

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  1. The RITE® Solution
    The RITE® Solution is an impressive suite of enterprise roadside solutions and back office business applications incorporating high-level process automation that streamlines customer service account management, violation-loss recovery, and accounting. This solution also provides extensive reporting which enhances authorities’ internal control systems.

  2. Roadside
    Field and maintenance operations are crucial elements in maximizing toll performance and revenue collection. ETC provides both onsite and remote maintenance and field operations services by responsible, technically qualified personnel. Our roadside solutions have been created to handle a number of challenges, including tolling facility support, lane equipment control, and cash management.

  3. Back Office
    With its clear understanding of the unique environment of the toll collection industry, ETC is a premier provider of back office solutions including account management, customer service, violation processing and technical services operations. To maximize efficiency, we use a combination of both manual and automated processes.

Newsroom

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Careers

Become a part of the ETC team and build a lasting, rewarding career.

We offer diverse career opportunities in:

  • Software Development
  • Project Management
  • Maintenance
  • Information Technology
  • Engineering
  • Call Center Operations

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