Enabling new technologies to provide for complete customer self-service. With online chat, social media and digital assistant integration, the riteOnline™ customer website and mobile application offers an enhanced user experience for total account maintenance.
riteOnline™ provides increased self-service capabilities such as Account Maintenance, Vehicles and Transponder Management, Payments, Account History, Chat, Social Media Integration, Toll Calculator, and Interactive Map.
Using a Low-Code Platform with multiple microservices integrated together, riteOnline™ is a highly modular architecture that easily extends the CSC Back Office system functionality to self-service features. The website and mobile design enable visitors to quickly and easily navigate to desired pages, satisfying the most challenging requirements:
Designed for easy navigation and use. The layout is designed to be task/action based with content optimized for different devices, browsers, data speed, search engines, and customers.
Meets OWASP best practices and annual penetration tests. Provides tokenized payment processing functionality compliant with the PCI DSS Level 1 and PA-DSS security standards.
LAYOUT DESIGN AND WEB ACCESSIBILITY
riteHorizon™ website is designed based on current trends and technologies to support customer needs. The intuitive design along with Web Accessibility features keep customer needs front and center.
riteOnline™ supports multiple devices and all major browser types out of the box.
Our low-code Platform provides for periodic interface updates to enhance the user experience along with minor/major version updates to the widely used browsers.
riteOnline™ offers you the ability to easily change and update website content with an off-the-shelf product.
Chat with a customer logged into their account or a first-time user making a payment towards an unpaid toll or invoice.
SOCIAL MEDIA INTEGRATION
riteOnline™ integrates to social media platforms like Google, Facebook, and Twitter. Customers can easily follow you for current updates.
DIGITAL ASSISTANT INTEGRATION
Integration with Amazon Alexa provides voice activated account management.