riteOSS™

ENTERPRISE IT SERVICE AND ASSET MANAGEMENT SYSTEM

• Integrated and customized for the tolling industry
• Replaces traditional MOMS

MONITORS AVAILABILITY AND PERFORMANCE OF ALL DEVICES

• Customizable dashboard visually depicts system and devices
• Maps and prioritizes issues based on business rules
• Monitors devices to a configured service level

PREDICTIVE CAPABILITIES

• Performs capacity planning, asset lifecycle management, automated toll system SLA performance, and audit monitoring
• Isolates probable cause and displays with confidence ranking
• Builds and executes automated maintenance tasks

UNIFIED MONITORING TOOL

• Single web-based tool to log, resolve, track, and view status of all tickets
• Automated GPS work order routing with mobile self-service work order management
• Response and resolution target management provides SLA adherence and reporting

riteOSS^™ is a comprehensive IT service and asset management system integrated and customized specifically for the ITS and Tolling applications.  riteOSS^™ monitors both availability and performance of all devices to configured service levels, offering customizable dashboards that visually depict your entire infrastructure.

riteOSS^™ allows you to map and prioritize issues based on defined business rules, automatically isolate probable causes of issues, and build/execute automated maintenance tasks such as server restart.

The system provides predictive and machine learning algorithms for automated capacity planning, asset lifecycle management, and system performance monitoring – provided by riteTRAC^™.

With riteOSS^™, we provide a completely integrated and unified solution that offers a single web-based tool to log, resolve, track and view status of all work orders with smart KPIs that monitor response, resolution and performance targets for SLA adherence and reporting.